Frequently asked questions
Questions buyers ask about Elevate.
Answers on pricing, courses, compliance, setup and sector needs. Search or browse by category.
What is a learning management system?+
A learning management system is an online platform for delivering training and keeping a record of it. Instead of tracking who has done what in spreadsheets and folders, you assign training in one place, people complete it there, and the record updates automatically.
What does Elevate actually do?+
Elevate lets you assign training to your people, deliver online courses, track who has completed what, see when training is due to expire, store certificates and policies, and export the records you need for inspections, audits and tenders.
Can we use it on a phone?+
Yes. The platform is designed to work on a phone or tablet as well as a computer, which matters when much of your workforce does not sit at a desk.
Can managers see only their own team?+
Yes. You can give line managers a view limited to the people they are responsible for, so ownership sits locally rather than everything routing through one central administrator.
Can we add our own training material?+
Yes. You can use the library and add your own content alongside it, so organisation-specific training sits in the same place as everything else.
Can we brand it as our own?+
Yes. Your logo and colours are applied during onboarding so the platform looks like part of your organisation.
What subjects does the course library cover?+
The library covers health and safety, safeguarding, compliance, care, healthcare, education, mental health and wellbeing, leadership and management, construction and site safety, and general workplace skills. We can send you the current course list on request.
How long do the courses take?+
Course length varies by subject. Most workplace compliance topics are designed to be completed in a single sitting rather than a full training day, so people can fit them around their work.
Do learners get a certificate?+
Yes. A certificate is issued on completion and stored against the learner's record, so it is available to both the learner and their manager without anyone having to file it.
Can you build training specific to our organisation?+
Yes. We can discuss bespoke content covering your own procedures, policies or ways of working. Get in touch and we will talk through what you need and what is involved.
How does Elevate help with inspections and audits?+
You set the training each role must hold, and the platform tracks who holds it and when it expires. When evidence is requested, you filter and export the record rather than assembling it by hand.
Will it tell us when training is about to expire?+
Yes. You can set renewal periods, see what is due and overdue, and have reminders sent to learners and their managers before training lapses.
Can we track policy sign-off as well as training?+
Yes. You can publish policies and handbooks and require people to confirm they have read and understood them, giving you a dated acknowledgement record.
Can we include bank, agency and volunteer staff?+
Yes. Anyone you need to train can be included in the same record, which matters because these are often the people whose training records are hardest to produce.
How do we get started?+
Request a personalised demo. We will talk through how training is managed today, show you the platform with examples relevant to your sector, and set out what moving across would involve.
What happens during onboarding?+
We configure your branding, set up your organisation structure, add your people, help you decide what each role needs to hold, and train your administrators. You are supported through it rather than handed a login.
Can we bring our existing training records across?+
In most cases, yes. Bring an example of how your records are held today to the demo and we will tell you honestly what can be imported and what cannot.
How long does it take to go live?+
It depends on the size of your organisation and how ready your data is. Rather than quote a number that may not apply to you, we will give you a realistic timeline once we have seen what you are working with.
Is there a limit on how many people we can add?+
No. Elevate is used by small teams and by larger, multi-site organisations. Your quote is based on the number of people you need to train.
How much does Elevate cost?+
Pricing depends on how many people you need to train and what you need the platform to do. We give you a written quote after a short conversation rather than publishing a price that may not reflect your situation.
What affects the price?+
Mainly the number of people you need to train, the course content you need, and whether you need additional capability such as bespoke content. We will talk this through before quoting.
Is there a contract?+
Terms are agreed as part of your quote. We will set out clearly what you are committing to before you sign anything.
What support do we get?+
You are supported by our UK-based team, both during onboarding and afterwards. Contact us and we will confirm current support arrangements in writing as part of your quote.
Do you help with rollout, or is that on us?+
We help. Onboarding is guided rather than self-service, because a platform nobody has been shown how to use does not get used.
What if we need help after go-live?+
You can contact our team directly. We would rather answer a question quickly than have training stall because something was unclear.
Next step
See Elevate with your own sector in mind
A short, no-obligation walkthrough of the platform using examples relevant to your organisation. If it isn't a fit, we'll tell you.
- A live walkthrough, not a slide deck
- Questions answered by someone who knows the sector
- A written follow-up with what we discussed
- No obligation to go further