Customer Service
Dealing with Unhappy Customers
Guidance on calming difficult situations and turning unhappy customers into satisfied ones through active listening and empathy.
What people will be able to do
- Listen actively without interrupting
- Show empathy through words and body language
- Ask customers what resolution would satisfy them
- Take prompt action to resolve complaints
- Follow up to confirm the customer is satisfied
More in Customer Service
A Guide to Handling Difficult Customer Service Scenarios
Practical guidance for handling complex customer interactions with confidence, working through realistic scenarios that go beyond everyday enquiries.
Cultural Sensitivity in Customer Service
Practical guidance on working respectfully and effectively with customers from different cultural backgrounds. Covers building rapport, reading cultural cues and avoiding misunderstandings.
Customer Communication Skills
Builds practical communication and listening skills so staff can handle customer conversations with confidence, empathy and clarity.
Next step
Assign this course to your team
Book a personalised demo, or start a 14-day free trial and try it with your own people.
- A live walkthrough, not a slide deck
- Questions answered by someone who knows the sector
- A written follow-up with what we discussed
- No obligation to go further