Privacy notice

What we collect

When you complete a form on this site we collect the details you provide — typically your name, work email, organisation, phone number and what you have told us about your requirements.

We also collect limited technical information such as the pages you visit, but only where you have accepted analytics cookies.

Why we use it

To respond to your enquiry, arrange a demo, provide a quote and follow up on that conversation. We do not sell your details to anyone.

Customer support portal

If your organisation uses our support portal, we hold your name, work email, organisation and portal role, and the requests, messages and files you send us. Files are stored privately and can only be opened by you, your organisation's authorised support administrator and Elevate support staff. Staff may add internal notes, which are not shown to customers. We record changes to each request so we can show what happened and when. Portal passwords are set by you and are never visible to Elevate. The portal is separate from your learning platform account.

How long we keep it

We keep enquiry records for as long as needed to deal with your enquiry and any ongoing relationship, and then delete them in line with our retention practice.

Your rights

You can ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond.

Complaints

If you are unhappy with how we have handled your data you can raise it with us directly, and you also have the right to complain to the Information Commissioner's Office.