Course library
Explore our online course library and wider training options for your workforce. The courses shown are a selection of what we offer, rather than an exhaustive list. If you cannot find a subject, tell us what you need and we’ll confirm the available options and what can be included in your subscription.
108 of 108 published online courses
Compliance
Covers counter-terrorism awareness for the workplace, helping staff recognise suspicious behaviour, items and threats. Understanding these warning signs and response steps can help protect colleagues and the public.
Customer Service
Practical guidance for handling complex customer interactions with confidence, working through realistic scenarios that go beyond everyday enquiries.
Customer Service
Practical guidance on working respectfully and effectively with customers from different cultural backgrounds. Covers building rapport, reading cultural cues and avoiding misunderstandings.
Customer Service
Builds practical communication and listening skills so staff can handle customer conversations with confidence, empathy and clarity.
Customer Service
Looks at why first impressions matter in customer-facing roles and how consistent, attentive service builds customer satisfaction and loyalty.
Customer Service
Core customer service skills covering communication, empathy and problem-solving, helping staff build genuine relationships with the people they support.
Customer Service
Guidance on calming difficult situations and turning unhappy customers into satisfied ones through active listening and empathy.
Customer Service
Builds staff knowledge of wine so they can recommend suitable pairings and improve the overall customer dining experience.
Customer Service
Explores how adapting your natural persona and putting on a confident front can help you perform better in client and workplace interactions.
Cyber Security
Explains what phishing attacks are and how to spot the warning signs, giving staff practical tips to avoid falling victim to online scams.
Cyber Security
An introduction to protecting company information, using realistic scenarios to build good everyday habits for handling data safely.
Cyber Security
An introduction to protecting personal and work information online, spotting common threats and responding quickly if a breach happens.
Equality and Diversity
Introduces the core ideas behind diversity, equity and inclusion, helping staff understand how bias forms and how to support inclusive workplaces.
Equality and Diversity
Builds on diversity, equity and inclusion concepts by exploring how personal and organisational narratives shape behaviour, and how to put inclusive principles into practice.
Equality and Diversity
An overview of equality and diversity principles, showing how fair treatment and respect for difference help create a better workplace for everyone.
Equality and Diversity
Explores how unconscious bias forms in the brain and its effect on workplace decisions, with practical strategies for fairer thinking and behaviour.
Equality and Diversity
Covers respectful language and terminology around minority groups, and clarifies the legal distinction between bullying and harassment.
Equality and Diversity
Explores conscious and unconscious bias, how it influences decision-making, and practical ways to reduce its impact in recruitment and customer service.
Equality and Diversity
A closer look at putting diversity, equality and inclusion into practice, exploring how personal and organisational narratives shape everyday behaviour.
Food Safety
Covers what acrylamide is, its health implications and the regulatory steps food businesses must take to reduce acrylamide levels in food.
Food Safety
Covers UK food allergen rules and the practical knowledge needed to identify, manage and communicate allergens safely at work.
Food Safety
Covers the essentials of food hygiene law and practice, from preventing contamination to safe handling, to help food handlers meet legal requirements.
Food Safety
A detailed food safety course for supervisors and managers, covering the knowledge needed to oversee safe food handling in line with recognised learning outcomes.
Food Safety
Covers the safe handling and preparation of gluten free food, from storage and ingredient selection to cleaning and monitoring, for hospitality settings.
Food and Drink
A practical guide to coffee, covering bean origins, equipment and how to prepare popular coffee drinks to a consistent standard.
Food and Drink
A short, practical demonstration of how to pour Guinness correctly and consistently, so customers get the quality they expect every time.
Health and Safety
A short awareness course explaining what asbestos is, where it might be found, and what to do if it is discovered in the workplace.
Health and Safety
Introduces the essential skills and knowledge needed to respond to first-aid situations in low-risk workplaces.
Health and Safety
Covers the essential safety practices for working in and around a beer cellar to protect staff and maintain a safe working environment.
Health and Safety
Covers the essential requirements of the Control of Substances Hazardous to Health Regulations, helping staff understand and manage the risks of hazardous substances at work.
Health and Safety
An awareness course covering the risks of carbon monoxide in the workplace and how staff can help prevent exposure.
Health and Safety
Covers the fundamentals of preventing accidents and injuries on site through safe working practices and awareness.
Health and Safety
Explains the common causes of workplace fires and the actions staff should take to prevent, detect and safely respond to them.
Health and Safety
Explains why proper glass washing matters for hygiene and cost control, with practical guidance on cleaning glassware correctly to reduce the spread of bacteria and viruses.
Health and Safety
A broad health and safety course covering employer duties, common workplace risks, manual handling and first aid basics.
Health and Safety
A deeper look at workplace health and safety for managers and supervisors, covering hazard identification, risk control and organisational responsibilities.
Health and Safety
Provides practical guidance on choosing, setting up and using ladders safely, along with the checks needed to keep them in good condition.
Health and Safety
Explains the legal duty to assess workplace risks and provides a practical, step-by-step approach to spotting hazards and recording sensible control measures.
Health and Safety
A short course explaining the risks of legionella bacteria in building water systems and how Legionnaires Disease can be prevented.
Health and Safety
Bite-size guidance on recognising anxiety and using practical strategies to manage it rather than letting it limit everyday choices.
Health and Safety
Covers the basics of safe manual handling, common injuries and correct lifting technique to reduce the risk of harm at work.
Health and Safety
A short course on recognising the symptoms of panic disorder and understanding how to reduce the likelihood of it recurring.
Health and Safety
Explores social anxiety as a medical condition, helping learners recognise its signs in themselves or others.
Health and Safety
A short course exploring the common causes of anxiety and reassuring learners that anxious feelings can be understood and managed.
Human Resources
Looks at what workplace integrity means in practice and how aligning values with actions builds trust and supports career progress.
Human Resources
Gives employees tools to take charge of their own career development, from self-assessment through to setting goals and building a plan with their manager.
Human Resources
A practical course on ergonomics, explaining common injury risks and how to set up a workspace safely to avoid strain.
Human Resources
Outlines UK GDPR responsibilities for businesses handling personal data, including consent, the right to be forgotten and data protection roles.
Human Resources
Introduces the core functions of an HR role and how HR professionals support people and processes across an organisation.
Human Resources
Uses a case-study approach to explore what a conflict of interest looks like and how to handle ethical dilemmas with integrity.
Human Resources
Covers how to prepare for and run effective job interviews, from asking strong questions to creating a fair, positive experience for candidates.
Human Resources
Guidance for managers on handling employee dismissals with tact, covering the reasoning, legal precautions and delivery involved.
Human Resources
Covers the key risks and safe practices for employees who work alone, helping them stay safe and supported.
Human Resources
Helps staff understand what HR does and when it is appropriate to raise a workplace issue with them.
Human Resources
Explores what a respectful workplace looks like and how to recognise, prevent and respond to harassment and discrimination, including sexual harassment.
Leadership
An exploration of five common leadership styles and how switching between them helps leaders adapt to different people and situations.
Leadership
Explores the qualities of effective leadership and practical steps for engaging, motivating and guiding teams towards company goals.
Leadership
Helps managers adapt their approach when moving from in-person to remote team management, covering hiring, communication and accountability.
Leadership
A practical guide to mentoring, covering what mentors do, how to run effective sessions and how to handle common challenges in the relationship.
Leadership
A course on understanding team dynamics, exploring different roles, working styles and generational differences to improve collaboration.
Leadership
Helps managers understand why workplace conflict happens and how to turn disagreements into constructive outcomes for the team.
Leadership
Helps leaders understand common team culture types and how to assess and improve their own team's culture.
Leadership
Prepares leaders to respond effectively when a crisis strikes, covering preparation, prevention, response and recovery.
Leadership
A course for managers on supporting team development, covering goal-setting conversations, skills gaps and coaching techniques.
Leadership
Covers how to prepare for and deliver employee feedback confidently, including how to handle negative reactions.
Leadership
Explores how teams can build the courage and resilience needed to adapt and thrive through change, setbacks and uncertainty.
Leadership
Covers the problem-solving skills effective leaders use to prevent, address and resolve workplace issues, both individually and as a team.
Leadership
Explores why ethical behaviour matters in leadership and provides practical tips for building a conscientious culture and interacting with staff ethically.
Leadership
A step-by-step guide to building an employee wellness programme that supports mental, physical and emotional wellbeing across the business.
Leadership
An introduction to building and leading effective teams, covering communication, strengths and resolving common team issues.
Leadership
Explores how to lead a business through a crisis, covering the preparation, response and recovery stages of crisis management.
Leadership
Introduces emotional intelligence and shows leaders how to strengthen their personal and social skills to build better working relationships.
Leadership
Practical guidance for running and taking part in better meetings, covering the responsibilities of both facilitators and participants.
Leadership
Guidance for managers on supporting a customer service team with the skills and tools needed to resolve issues effectively.
Leadership
Looks at what drives motivation at work and how managers can use this understanding to support a more engaged, productive team.
Leadership
Covers the full performance management cycle, from goal setting through to feedback and review, to help managers get the best from their teams.
Leadership
Guides managers through the four stages teams pass through as they develop, from first forming to high performance.
Leadership
A course on the essentials of delegation, helping leaders assign work effectively and step back to let their team deliver.
Learning Essentials
Explains what business ethics are and offers practical principles to guide ethical decision-making at work, along with common pitfalls to avoid.
Learning Essentials
Looks at how employees can build a more effective working relationship with their manager by understanding both sides of the partnership.
Licences & Alcohol
A structured course covering the licensing knowledge needed to work towards the Award for Personal Licence Holders qualification, including practice exams.
Licences & Alcohol
A foundation course for anyone serving alcohol, covering the risks of alcohol, licensing objectives and staff responsibilities to help reduce legal risk.
Licences & Alcohol
Covers the relevant training required under Scottish licensing law for anyone involved in making or serving alcohol sales.
Management
Introduces a structured, five-step approach to tackling unfamiliar problems more effectively at work.
Management
Helps new managers make a confident transition from employee to boss, covering new responsibilities, first steps and common early challenges.
Management
An interactive course on menu costing, using a realistic scenario to practise calculating gross profit and setting sustainable prices.
Management
Looks at common project management mistakes and how to address them, plus how to gather feedback to keep improving.
Management
Introduces a simple five-step process for tackling problems, along with strategies and behaviours that make problem-solving easier.
Management
A course on managing workplace conflict, covering its common causes and practical techniques for resolving disputes constructively.
Management
Covers the planning and oversight needed to move a team to remote working effectively, for both managers and employees.
Mental Health Awareness
Explores the difference between healthy and unhealthy ways of coping with stress and introduces seven practical techniques to help regain control.
Mental Health Awareness
A short video explaining health anxiety, what it looks like and why it happens, helping staff recognise the signs in themselves or others.
Mental Health Awareness
A short course sharing practical strategies for recognising and managing anxiety in everyday life.
Mental Health Awareness
A brief introduction to mindfulness, explaining how staying present and paying attention to the moment can help manage stress responses.
Mental Health Awareness
A brief video introducing obsessive-compulsive disorder, outlining common obsessions and compulsions and the importance of seeking support.
Mental Health Awareness
A short course explaining what PTSD is, its symptoms, and how to recognise the signs in yourself or others.
Mental Health Awareness
Helps staff define stress, pressure and burnout, recognise how these show up personally, and identify practical ways to manage them.
Mental Health Awareness
A short video offering practical ways to manage stress and anxiety during the working day, including a simple self-care checklist.
Mental Health Awareness
An animated course covering how to recognise stress in yourself and colleagues, and practical tips for managing it.
Mental Health Awareness
Covers what stress is and how the body responds to it, along with common triggers and simple ways to manage them.
Mental Health Awareness
A short video exploring how anxiety can affect behaviour, including withdrawal and avoidance, to help build understanding and empathy.
Mental Health Awareness
A short course explaining what anxiety disorder is, how the brain's fight-or-flight response works, and why it can feel hard to switch off.
Online Social Presence
Explains what staff should and shouldn't post on social media in relation to their employer, and the potential impact of posts on their role and the business.
Recruitment
A course covering the full talent management journey, from recruitment through to helping people transition, to help businesses find and keep good staff.
Recruitment
Explores seven different interview styles and when to use each one to run a faster, more effective hiring process.
Recruitment
Explores how unconscious bias can affect recruitment and talent management, and provides practical tips to build a fairer, more diverse team.
Wine Training
An introductory wine course covering tasting technique, wine regions and the winemaking process, giving staff practical knowledge to use with customers.
Workplace essentials
Explains why good housekeeping matters at work, covering how tidiness supports safety, efficiency and a professional environment.
Tell us the subject and we’ll confirm the available options and what can be included in your subscription.
Further subjects we offer alongside the online library. These are available by enquiry rather than listed above as online courses — we’ll confirm the delivery format and whether each is included in your subscription.
How courses are bought. Access the course library through your organisation’s subscription — there is no individual course checkout and no basket. Your quote confirms which courses, bespoke content and services your package covers.
The online courses shown are a selection rather than a complete list, and the library changes over time. Durations are only shown where they are stated for the course. Ask for the current list and we will confirm exactly what is available to your organisation.
Next step
Book a personalised demo and we'll walk through the courses that matter for your sector, or start a 14-day free trial.
