Customer support
Help when you need it.
If your organisation already uses Elevate and you need help with your account, learners, courses or reporting, send us the details and our UK-based team will get back to you. You can also call or email us directly.
Have a support portal account?
Track your requests, reply and add files in the Elevate support portal. It has its own sign-in, separate from your learning platform.
Sign in to supportWhat happens next
- Your request is logged in our support queue with a reference number and picked up by the Elevate team.
- We reply by email, or by phone if that is quicker for your problem.
- Clients with a support account can sign in to track requests, reply and add files. If you can't sign in, call or email us and we'll help.
Send a support request
For existing customers. New enquiries and demos are handled on our demo page.
Send your enquiry and our team will be in touch. Prefer to speak to us? Call 0191 500 1390 or email info@elevatetraining.co.uk.